After Sales Services

we recognize that your success depends not only on the quality of the products you offer
but also on the level of service and support you receive

Welcome to Goky’s After-Sales Service for Wholesalers and Retailers

At Goky, we are proud to be a leading shower panel manufacturer based in China, dedicated to delivering top-quality products and exceptional after-sales service. We understand the importance of strong partnerships with wholesalers and retailers like you, and our after-sales support is designed to help you thrive in your business

Our commitment to your success starts with our warranty and product guarantee. We stand behind the durability and performance of our shower panels, offering a generous warranty period and comprehensive coverage. This gives you and your customers peace of mind, knowing that you can rely on our products for years to come.

Contact Our After-Sales Team

We value open and direct communication with our wholesale and retail partners. Our dedicated team is ready to assist you with any inquiries, provide support, and address your specific needs

Warranty and Product Guarantee

At Goky, we stand behind the quality and performance of our shower panels, and we are committed to ensuring your complete satisfaction as a wholesaler or retailer. As part of our dedication to exceptional after-sales service, we offer a comprehensive warranty and product guarantee that provides peace of mind and reassurance to both you and your customers

  • We offer a generous warranty period on our shower panels, demonstrating our confidence in their durability and reliability. Our warranty covers manufacturing defects and faulty workmanship, ensuring that your customers receive products of the highest quality.
  • During the warranty period, if any issues arise with the shower panels that are covered under the warranty, we will take prompt action to resolve them. Our goal is to minimize any inconvenience and provide a seamless experience for both you and your customers.

  • In addition to our warranty, we provide a product guarantee that goes beyond mere coverage. Our shower panels undergo rigorous quality control processes to ensure that they meet stringent standards for performance, durability, and functionality. We are committed to delivering products that consistently meet and exceed your expectations.
  • Our product guarantee assures you that every shower panel you receive from us has been carefully crafted using top-quality materials and advanced manufacturing techniques. We take pride in our attention to detail and the reliability of our products, giving you the confidence to offer them to your customers with complete peace of mind.
  • To take advantage of our warranty and product guarantee, simply reach out to our dedicated after-sales support team. We are here to assist you throughout the process, answer any questions you may have, and guide you through the necessary steps for resolution. Our goal is to ensure a smooth and hassle-free experience for you and your customers, reinforcing our commitment to your satisfaction.
  • Please note that our warranty and product guarantee may have specific terms and conditions. We recommend reviewing the warranty documentation provided with your order or contacting our after-sales support team for detailed information.

Technical Support

We are dedicated to providing you with the assistance you need to ensure a seamless experience with our shower panels. Our knowledgeable technical support team is committed to addressing your inquiries, resolving any product-related issues, and assisting you every step of the way

  • We understand that timely and efficient communication is crucial when it comes to technical support.
  • That’s why we prioritize responsiveness and strive to address your inquiries promptly. Our team is accessible through multiple channels, including email, phone, and online chat, allowing you to reach out to us in the most convenient way for you. We are committed to providing clear and concise information to ensure that your technical concerns are resolved swiftly.

  • In the event that you or your customers encounter any issues with our shower panels, our technical support team is ready to assist with troubleshooting.
  • We will work with you to identify the root cause of the problem and guide you through the necessary steps to resolve it. Our goal is to help you find practical solutions and minimize any disruption to your business operations

we are constantly striving to improve our products and services. We value your feedback and suggestions as they help us identify areas where we can enhance our shower panels and technical support. We encourage open communication and appreciate any insights you can provide to help us serve you better.

  • Our technical support staff comprises experienced professionals with deep knowledge of our shower panel products.
  • They are equipped to answer your technical questions, provide guidance on installation and maintenance, and offer solutions to any issues you may encounter. Whether you need assistance with product specifications, troubleshooting, or general product-related inquiries, our team is here to help

Spare Parts and Replacement:

We understand that having access to spare parts and seamless replacement options is essential for the smooth operation of your business as a wholesaler or retailer.

We are committed to providing you with a comprehensive range of spare parts and efficient replacement processes to ensure minimal downtime and uninterrupted service to your customers

  • We maintain a well-stocked inventory of spare parts for our shower panels, encompassing various components and accessories. From valves and knobs to showerheads and hoses, we strive to have the necessary parts readily available to meet your requirements.
  • Our comprehensive inventory reflects our commitment to supporting you throughout the entire lifecycle of our products

  • In the event that a component needs replacement, our dedicated team will guide you through the replacement process, ensuring a hassle-free experience. We understand that time is of the essence, and we strive to expedite the replacement process to minimize any disruption to your operations.
  • Our goal is to provide you with the necessary parts as quickly as possible, so you can continue offering top-quality shower panels to your customers.

  • If you require assistance in identifying the specific spare part needed, our knowledgeable team is here to help. By providing us with the relevant information, such as product model numbers or descriptions, we can assist you in locating the precise part you need for a seamless replacement.
  • Our technical experts are available to guide you through the process, answer any questions you may have, and ensure that you receive the correct spare parts

  • We take great pride in the quality and durability of our spare parts. Each component undergoes rigorous testing to ensure it meets our strict quality standards. When you receive a replacement part from [Your Company Name], you can have confidence in its reliability and compatibility with our shower panels.
  • We are committed to providing you with spare parts that not only meet your immediate needs but also contribute to the long-term performance of your shower panel installations.

  • We understand that your needs may vary over time, and spare parts may be required even after an extended period since the original purchase. That’s why we make every effort to maintain the availability of spare parts for our shower panels, even for older models.
  • Our commitment to continuous availability enables you to provide ongoing service and support to your customers, regardless of the age or model of the shower panel in question

Order Fulfillment and Delivery

We understand the importance of timely and reliable order fulfillment and delivery for our wholesale and retail partners. We are committed to ensuring a seamless and efficient process, allowing you to receive our high-quality shower panels promptly and serve your customers with confidence

  • We have implemented streamlined order processing systems to expedite the handling of your orders.
  • Our dedicated team works diligently to process your orders promptly, ensuring that they are prepared for shipment in the shortest possible time. By prioritizing efficiency at every step, we aim to minimize any delays and provide you with a smooth ordering experience.

  • We recognize that meeting your deadlines and delivering your orders on time is crucial to the success of your business.
  • That’s why we have established strong partnerships with reputable shipping and logistics providers to ensure the timely delivery of our shower panels. Whether you require local or international shipping, we strive to choose the most reliable and efficient shipping methods that align with your specific needs.

  • We understand that different partners may have unique preferences and requirements when it comes to shipping options.
  • We offer flexibility in our shipping methods, allowing you to choose the option that best suits your business. From standard ground shipping to expedited services, we work closely with our logistics partners to accommodate your preferences and ensure that your orders are delivered in a manner that meets your expectations.

  • To keep you informed and provide transparency throughout the shipping process, we offer order tracking services.
  • Once your order has been shipped, we will provide you with the necessary tracking information, allowing you to monitor the progress of your shipment. Additionally, our dedicated customer support team is available to provide updates and address any inquiries you may have regarding your order status

  • We take great care in packaging our shower panels to ensure they arrive at your location in optimal condition.
  • Our packaging is designed to withstand the rigors of transportation and protect the products from any potential damage. We use industry-standard packaging materials and employ best practices to secure the items during transit, giving you peace of mind that your orders will arrive safely.

  • Your satisfaction is our top priority. We strive to exceed your expectations at every stage of the order fulfillment and delivery process.
  • If, for any reason, you encounter any issues or have concerns regarding your order, our dedicated customer support team is here to assist you. We are committed to resolving any challenges promptly and ensuring your satisfaction with our service.